Frequently Asked Questions

Level 1 chargers use a standard 120-volt outlet and charge slowly, typically adding 3-5 miles of range per hour. Level 2 chargers require a 240-volt circuit and charge much faster, adding 25-30 miles per hour. At Platinum Electric, we help Airmont homeowners choose the best charging option based on their vehicle and daily driving needs.

Replace your circuit breaker immediately if you notice frequent tripping, burning smells, unusual buzzing or humming noises, or visible damage like scorch marks. These signs indicate serious safety hazards that require professional attention. Ignoring them can lead to electrical fires or system failure.

New construction wiring involves installing a complete electrical system from the ground up, including the main panel, circuit wiring, outlets, switches, and lighting fixtures. The process follows precise code requirements and coordinates with other construction phases. At Platinum Electric, we handle everything from panel installation to final device connections for homes and offices.

Frequent tripping usually means the circuit is overloaded with too many devices, there's a short circuit in the wiring, or the breaker itself is failing. It can also indicate ground fault issues or damaged appliances drawing excessive current. Professional troubleshooting identifies the exact cause and prevents potential fire hazards.

You need a panel upgrade when your home has an outdated system that can't handle modern power demands, especially if you're adding major appliances, EV chargers, or HVAC systems. Homes with frequent breaker trips, flickering lights, or panels over 25 years old should be evaluated. Upgrading increases capacity and safety for today's energy needs.

Yes, outdoor lighting installation can be done year-round, though frozen ground may affect some landscape lighting projects requiring extensive trenching. Most installations like wall-mounted fixtures, soffit lighting, and LED accent lights proceed normally in winter. At Platinum Electric, we adapt our methods to handle New York weather conditions safely.

Electrical remodeling includes panel upgrades to support increased power needs, updating old wiring to meet current codes, and relocating outlets, switches, and fixtures to match your new layout. The work ensures your electrical system handles modern appliances and devices safely. Code compliance and proper permits are essential parts of the process.

Electrical troubleshooting uses systematic diagnostics to test power outlets, switches, fixtures, and circuits to pinpoint the exact issue. This may involve checking voltage levels, inspecting connections, and identifying faulty components or wiring problems. At Platinum Electric, we diagnose everything from non-working outlets to appliance connection issues with comprehensive testing.

GFCI outlets protect against electrical shock by shutting off power when they detect ground faults, required in wet areas like bathrooms and kitchens. AFCI outlets detect dangerous arc faults that can cause fires, now required in most living spaces by electrical code. Both are critical safety devices in modern homes.